Customer Feedback

Don't just take it from us, hear from our customers. We're proud when we do our jobs well, and there's nothing better than knowing we have satisfied customers. Here's a snapshot of feedback from our many happy customers across all areas of the business.


CompNow Corporate


Republic Events Australia staged and produced the Melbourne event of the Fatality Free Friday (FFF) program on Friday 28 May 2010 at Fed Square. The Fatality Free Friday is a national road safety initiative to raise further awareness and the aim is to have just ONE day free from road fatalities. The program and event was supported by all of the major road saefty stake holders including the Victoria Police, TAC and VicRoads.

We had the pleasure of being able to deal with Computers Now who recognised that FFF was indeed a worthy cause to support and they provided 3 iMac's at the Fed Square event so that we could capture live pledges of support from the public for the cause. Our team helped where people could go on line at the FFF website, enter their details and receive a pledge certificate on the spot that they signed.

The process and activity was made easy by the Computers Now team. They were tremendously helpful and their willingness to support the FFF cause shows they are dedicated to helping keeping our roads safe and our people even even safer. It was a pleasure being able to work with Computers Now - you made it so easy!

Patrick McLoghlin
Republic Events Australia Pty Ltd

The sales rep assisting me was Demi Burke and she was fabulous! She was very professional and extremely approachable, and friendly. She was quick to reply and very helpful, I also commend her for having my best interests at heart. Service was quick, as I received my Macbook the day my payment went through. I love my mac and couldn't be happier!!

Christina Tantalos
Student

I have been so impressed these past 2 days in regard to the laptop conversion for the Perth office that I had to let you know.

We are all good to go, every issue has been addressed and there was more laughter in this office than I have heard in a long long time. Adam, Joe and Guy were running in every direction as team members yelled "Help! How do I find this? How do I do that?", and here we are today, all tap tap tapping away on our lovely new laptops. They did not stop for a second and their attention to detail was commendable. Warm and engaging personalities sure do make learning all the easier. All 3 were very dynamic and professional.

May I say thank you to the company for "upgrading the Perth team" and for looking after us all so very well. The laptops are just amazing and we are all very impressed.

Rosemarie Morehead
Senior BDM, Realestate.com.au Perth



CompNow Education


With the educational world increasingly looking at the opportunities afforded by the Federal Government's Digital Education Revolution, the requirement of responsive servicing is an imperative. As a progressive educational organisation, Xavier College has chosen Computers Now as its preferred supplier, since 2004, due to their outstanding reliability in servicing Apple computers across two campuses. Xavier College is a major account for Computers Now with over 500 desktops and laptops.

Faculty Head of ICT at Xavier College and Vice President of VITTA (Victorian IT Teachers Association) Phil Callil says, "We rely on Computers Now for their reliability and responsiveness to the needs of Xavier College. In addition to this, Computers Now have been generous in sponsoring educational events at VITTA. These events are designed to improve teachers ICT skills across all sectors."

Peter Cooper, the Director of Campus at Xavier College, Burke Hall further explains, "Computers Now provides Xavier College with the latest Apple technology for student and teacher use. With the College providing students the opportunity to use computers to demonstrate their understanding and thinking, we know that Computers Now will be working quietly behind the scenes to ensure that if a computer does have a problem, it is fixed in the quickest possible time."

Xavier College recommends Computers Now to parents as its preferred supplier of Apple products.

Phil Callil
Xavier College

Thanks, John, and may I commend you on your service. It was simply outstanding. My colleagues are still waiting for their Dell machines to arrive - they were ordered at the same time as the Mac! They were quite astonished to hear about the replacement coming before they had seen anything. Also, everyone is green with envy when they see the machine.

Dr Justin Dutch
MacQuarie University

A BIG Thank You for your assistance last week when my MacBook Air was drowned by one of my CAUDIT colleagues at the AGM. Beyond the normal call of duty and I very much appreciated what you did.

Phil County
Victoria University



CompNow Integration


I wish to express my sincere appreciation to Joel Cooper and Brett Jacob for two outstanding days in demonstrating how to integrate ICT into the Religious Education Curriculum. Their presentation was first class while their knowledge and patience to work with a group at various levels of expertise was more than I could have ever hoped for. Above all these two gentlemen showed a genuine interest in the people present. Teachers left the two days full of enthusiasm and fervour to improve the learning experiences of their students.

Dr Angelo Belmonte
Catholic Education Office

The staff have commented on how polite, thorough and easy going Ashley has been during the notebook phase. We appreciate Ashley's patience with them during the phase-over, his willingness to sit them down and step them through the problems, and also for allowing the staff to understand the issue at hand.

Not only during the phase-over to the notebooks, but thanks and appreciation goes to Ashley at all times that he is at Mercy College. They feel that he is an approachable person, and they are confident that he will respond back to their concerns.

Kathy Maiolo
Business Manager, Mercy College



CompNow Retail


I just wanted to drop you an email and say thanks again for supporting the Earth Hour Global team. We really appreciated the supply of hardware for our on the night activities. Your fast response and support meant that we were able to collect global footage from 126 countries, package it and then circulate it globally. Thanks again.

Gavin Riddell
Earth Hour Global

I am thoroughly impressed with the professional, yet personable, consumer experience provided for me by James Richardson and the team at your South Yarra store. I'm very grateful for the computer that I purchased (MacBook Pro 15.4") and the level of support and after-sales service is excellent. I look forward to building a business relationship in the future, and will be making more purchases as I require from this most excellent company.

Dave Bodycomb
Rye, VIC

Just wanted to drop you a short note of commendation for Andrew Gallaher, who recently provided what I would consider to be outstanding customer service during the purchase of two new iMacs from CompNow's South Melbourne facility.

At every step of the way, Andrew demonstrated an honest, courteous, thoughtful and proactive approach to answering my questions, and ensuring that I received the very best outcome from my purchasing experience.

Being new to Mac, but not to PCs generally, I appreciated Andrew's knowledge and insights about the differences and benefits of the Mac platform (many of which lead me to choose to make the leap) - not to mention his patience.

Most of all, I appreciated Andrew's consideration of the change over from a hire machine (arranged via Michael at the retail store) and the delivery of the purchased machines so that there is a brief overlap to enable me to transfer my files, etc. This far exceeded my expectations, and I really appreciated this extra level of care - such a rare commodity in today's world.

Overall, I would have to say that CompNow generally, and Andrew Gallaher more specifically have forever elevated my idea of the "perfect customer experience". Thank you!

Congratulations are in order to the entire CompNow team - an engaging and customer-oriented unit if there ever was one. Be sure to hang on to Andrew in particular - he's a real gem!

I look forward to a long and successful business relationship with CompNow.

Matthew Porter
Porter Innovative Enterprises

I just wanted to say thanks to the excellent service that Chanura Jayasinghe provided when I purchased my Mac.

This was my first Mac and I was a little apprehensive, however the excellent service, regular follow up and willingness to help, helped me make the decision but also reconfirmed that it was the right choice. I appreciate the importance of strong service and follow up and Chanura did this very well.

Well done to your team and operational procedures it all worked very well.

If you have heard of the NPS (Net Promoter Score) you all got a 10 and I am raving fan - I think I have convinced at least 5 other people to buy a Mac via CompNow. Well done,

Simon Dehne
National Sales Manager, GE Money



CompNow Service


I would like to commend Adrian the technician from the Geelong Compnow for his outstanding service. His professional and pleasant manner through a very trying time and many visits were over and above my expectations. Adrian is wonderful asset to Compnow and the schools in Geelong, and I cannot speak highly enough of him.

Lorraine McKenzie
VIC

Many thanks to Timothy and John. I'm a computer novice and bought my son's MacBook in. It wouldn't reboot. Your team was fast and helpful and amazingly patient and courteous.

Melanie Wedgewood
VIC

Tim Cabassi was the service centre staff member that helped me out with my problems; my MacBook, which would have taken at least 2 weeks for repair anywhere else, took like 4 days and it was ready to go. The service centre is quick, trustworthy and helpful. 10/10

Niket Dave
VIC

I was served by Atul who helped me with finding a replacement battery for my laptop. There were some problems ordering it in, but Atul kept trying and eventually helped me in solving the issue. I found Atul was a tremendous help in this matter and was highly satisfied with the service at Computers Now.

George Farah
Malvern, VIC

Recently I had a service order with your company and was attended to by Andrew Ivanic in the North Sydney Service Centre. Andrew was highly diligent in attending to the problems of this job, and communicated clearly with me on his progress.

When it became clear that further service on my machine was not viable, Andrew presented clear and flexible options. Andrew's suggestions were offered without pressure, and at all times I felt that my needs were understood. In the end he up-sold me from the company's catalogue, but only after giving several alternatives.

Andrew's clear understanding of my needs, his patience and diligence in dealing with the service problem initially presented engendered trust enough to accept his judgement and happily spend more than I had originally intended.

Jack Randell
www.fishdog.com.au



CompNow Training


Just a quick note of feedback. I have owned my iMac for just 3 weeks (PC convert) and have attended the Saturday "Intro to Mac" session and now the "Mac OS X Features" session.

The sessions to date have been well balanced (in terms of content & depth) and very well delivered by Adam and James. Testament to this endorsement is that fact that I live over near Gisborne and will continue to attend as many of the scheduled sessions as I can.

Apple and CompNow have obviously focused carefully on the whole of 'Customer Experience'. My experience; including pre-purchase enquiries, purchase, set-up and training has been second to none.

Bloody great job guys.

Darren Wade
VIC

How fantastic it has been to have the opportunity to attend your free classes. It has been incredibly valuable, and as new Mac users very enlightening and we are now total converts! If you hadn't provided this service we would have likely been frustrated at trying to work things out ourselves and not got the most out of the machine in a quicker time - although there's still heaps we are to learn!

Also a special thank you to Adam. You are awesome! Thank you for all the great handouts to prompt our memories - they are tucked safely in our bags. Your enthusiasm for the products and what you do is infectious, you have endless patience, explain things in a clear and helpful way, handle the large class dynamics with ease and diplomacy, and are very happy to go way beyond the call of duty. It is so rare to find a trainer with such enthusiasm, dedication, and willingness to help, even outside of the training sessions. We REALLY appreciate it!

Sharon & Richard
VIC

Quick note to say that I attended Adam's training session tonight and am not only very pleased that I have become another convert to Mac, but that I chose to buy my Mac from CompNow because of the training offered. The session brushed up on many things I have found out for myself, because I have been playing for nearly a month now, but taught me a whole lot more. My business thrives on communication skills, and I think that Adam was able to communicate across a vast demographic in the room tonight very well. In fact all your staff that I have come across contributed to the sale.

Robert Millard
VIC