iPod Service & Support
Sometimes your iPod may stop responding, won't turn on, or displays a strange icon on the screen. Maybe you have had issues with software or copying files?
Well here are some things you should try :
- Reset your iPod, iPod nano, iPod mini, or iPod shuffle.
Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
- Retry your iPod with a different USB or FireWire port on your computer
(please note that the latest iPods can only be synced through USB).
- Restart your computer, and have the latest software updates installed.
- Reinstall your iPod and iTunes software.
You can download the latest versions of iPod Updater and iTunes.
- Restore your iPod using the latest iPod Updater.
Please note that this will erase all songs and files on your iPod and restore it back to its original settings. After restoring, you can transfer your music and files from your computer back to your iPod again.
If you have tried these steps and are still having problems, please get in contact with us!