Capabilities – Managed Services

Simplify your technology management with Compnow.

We offer fully managed solutions, specifically designed to help your organisation maximise the operational efficiencies your infrastructure can deliver – all wrapped up in a Managed Service Agreement.

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Managed-Service
Service-Level

Managed Services

Our solutions can range from on-site level 1 helpdesk support to full coverage of your support requirements and infrastructure. You can select coverage from 1 week to 3 years depending on your specific needs.

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    Onsite Support

    Custom designed support configured the way you desire. Ranging from 1 day per month, to multiple people full time.

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    Remote Support

    Take advantage of our remote service desk, with teams in Adelaide, Brisbane, Melbourne and Sydney.

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    Hybrid Support

    Receive on-site presence as well as remote support in times of high load, in our hybrid solution.

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    Short Term Placements

    Cost effective on-site support in times when your IT staff have extended leave, ranging from 1 week to 1 year.

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    Configuration & Install

    Assistance with new implementations and upgrades of Servers, switching, Wi-Fi, backup and storage projects.

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    MDM & Cloud

    Migration & management of your MDM & cloud requirements, with competencies in AirWatch, Jamf, SCCM & Azure.

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    Heavy Lifting

    Assistance in dealing with dedicated ongoing skills that may fall outside of the expertise of your team.

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    SaaS & Internet

    From managed cloud backup, mail filtering & anti-virus solutions, as well as managed internet and WAN services.

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Providing best practice solutions with the technical knowledge & skills to back it up.

Our engineering & technical teams are constantly growing in their knowledge of best practice systems, completing certifications to keep up to date. This allows for enhanced solutions and problem solving to assist clients with their specific requirements.

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    Project Co-ordination & Technical Delivery

    All projects have specific needs, from technical to operational, from engineering to service repairs and more. We have dedicated co-ordinators & technical delivery managers who ensure your requirements are met at every stage.

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    System Engineering

    Every organisation has different infrastructure requirements and our team of engineers are able to assist from complex installations to network refreshes and anything in between.

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    Onsite, In-house & Remote Services

    Whether you need to bring a repair in or need repairs done on-site, whether you need engineering support at your office or remote support over the phone, our teams are equipped to assist you, no matter where you are.

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Service Centre Repairs

Our service centre technicians are vendor-qualified to repair Apple, HP & Lenovo equipment, enabling our team to easily perform repairs on many devices, including phones, tablets, laptops & desktops.

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Featured Case Study

Current & reliable technology showcases all possibilities at Mater Christi College

Needing expert help to develop platforms to match staff & student requirements, MCC engaged CompNow to solve immediate issues and to design a path to a technolo

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Featured Case Study

Management, automation and security in a single software layer at Brisbane Catholic Education

With over 65,000 devices under management, Brisbane Catholic Education (BCE) needed to streamline provisioning and management of its equipment and application s

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Featured Case Study

Effective, bespoke solutions at Houston Group

It relies on the external resources of CompNow to keep its high capacity server, storage and communications environment working at peak.

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Featured Case Study

Streamlined, sustainable fleet lifecycle at Hanes Australasia

Hanes’s ‘Device as a Service’ (DaaS) with CompNow has streamlined the sustainable lifecycle of its Mac devices, as well as fleet expenditure over three years.

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Featured Case Study

End to end dynamic MSA at Pooraka Primary School

Ageing infrastructure at Pooraka Primary School was struggling to deliver the high-speed, reliable connectivity required by today’s technology dependent schools

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Featured Case Study

11 out of 10 for security service at Equiem

Equiem did not have in-house IT teams for every office so was limited in its responsiveness and expertise on the ground. CompNow Managed Services allowed them m

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Our Technical Certifications

We are committed to delivering superior levels of expertise and experience to our clients – across support, service & engineering. With over 150 technically certified staff, we are able to support you with all of your IT needs.

Below are just some of the certifications we hold.

  • 566+

    Total Certifications

  • 150+

    Engineers Certified

  • 42+

    Vendors

  • 2,624+

    Hours Completed

Our knowledge & expertise have been seamlessly integrating technology into organisations since 1990.

Compnow are an industry leader with decades of experience in the technology industry. We work together with our clients and technology partners to provide tailored services and innovative solutions into your organisation.

  • 100%

    Australian owned and operated

  • 30+

    years experience

  • 300+

    staff across Australia

  • 125k

    managed devices

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