- The Challenge
- The Solution
- About The Solution
“Our strategy was always to look for a credible, experienced Mac/Casper supplier and development partner.”
The technology demands of staff and students in the modern higher education environment continue to evolve, with expectations always on the rise. At the University of Melbourne, a large proportion of staff and students use Apple devices for day-to-day activities – estimates suggest as many as 2,500 people.
Overseeing this kind of environment is a tough task for any organisation, leading the university’s Information Technology Services (ITS) department to embark on a project to upgrade its Apple management and packaging tools.
Dennis Norgard, project manager of the ITS department’s Workspace Program at the University of Melbourne, admits the previous Apple management environment was less sophisticated than a similar set-up for Windows PCs.
“Core maintenance activities such as patching, anti-virus, software distribution and asset discovery were either lacking, or utilised un-scalable and unreliable ad hoc solutions largely built using open source solutions,” he explains.
The shortcomings of this mixture of technologies and solutions quickly became apparent, Dennis adds, making the search for a new platform a necessity.
Upgrading Apple management tools was therefore seen as essential to achieving standardisation, while also reducing risk and lowering the cost of ownership and support for Mac devices.
Dennis Norgard says the ITS department had specific requirements when looking for the right solution, with core functionality to manage up to 2,500 devices a must.
The solution needed to provide a number of services, including:
A self-service application portal
Outsourced Casper Suite infrastructure support
Configuration of all the above services, as well as migration of existing university content where appropriate
Development of OS X Mountain Lion Mac Managed Operating Environment (MOE)
Development of technical migration artefacts to facilitate bulk migration of existing university Macs from OS X 10.4-10.7 to the new MOE