Customised procurement,
deployment & support services
for Education, Government and Business.

CompNow CompNow
  • Background
  • The Challenge
  • The Solution
  • About The Solution

“Our strategy was always to look for a credible, experienced Mac/Casper supplier and development partner.”

Dennis Norgard

Project Manager

The technology demands of staff and students in the modern higher education environment continue to evolve, with expectations always on the rise. At the University of Melbourne, a large proportion of staff and students use Apple devices for day-to-day activities – estimates suggest as many as 2,500 people.

Overseeing this kind of environment is a tough task for any organisation, leading the university’s Information Technology Services (ITS) department to embark on a project to upgrade its Apple management and packaging tools.

pdf_iconDOWNLOAD CASE STUDY

THE CHALLENGE

Dennis Norgard, project manager of the ITS department’s Workspace Program at the University of Melbourne, admits the previous Apple management environment was less sophisticated than a similar set-up for Windows PCs.

“Core maintenance activities such as patching, anti-virus, software distribution and asset discovery were either lacking, or utilised un-scalable and unreliable ad hoc solutions largely built using open source solutions,” he explains.

The shortcomings of this mixture of technologies and solutions quickly became apparent, Dennis adds, making the search for a new platform a necessity.

Upgrading Apple management tools was therefore seen as essential to achieving standardisation, while also reducing risk and lowering the cost of ownership and support for Mac devices.

casper logoTHE SOLUTION

Dennis Norgard says the ITS department had specific requirements when looking for the right solution, with core functionality to manage up to 2,500 devices a must.

The solution needed to provide a number of services, including:

  • Image deployment

  • Software distribution

  • Patch management

  • Settings management

  • Remote control

  • Inventory

  • A self-service application portal

  • Outsourced Casper Suite infrastructure support

  • Configuration of all the above services, as well as migration of existing university content where appropriate

  • Development of OS X Mountain Lion Mac Managed Operating Environment (MOE)

  • Development of technical migration artefacts to facilitate bulk migration of existing university Macs from OS X 10.4-10.7 to the new MOE

And according to Dennis, CompNow was able to provide the experience and expertise to make these objectives a reality.

“Our strategy was always to look for a credible, experienced Mac/Casper supplier and development partner,” he states.

“They were the only credible company operating in Melbourne in the relevant technical space.”

The Casper Suite configuration threw up a number of technical challenges, due in part to the complexity of the university’s network infrastructure and the large-scale nature of the project.

“However, the challenges were overcome with solid work ethic and contributions from everyone on the team,” he says.

“We have an outstandingly successful Casper installation – the functionality of which is the envy of our Windows users!”

Dennis confirms that not only have the original objectives of the project been achieved, the upgrade has saved significant time, money and resources.

ABOUT THE SOLUTION

CompNow customised service solution, incorporating management for thousands of devices using cloud based infrastucture.

Complete software update / packaging service allowing customised installs.

Managed service offering for 2nd and 3rd level helpdesk support for complex support issues.

All bound together from implementation with a scoping delivery project plan and follow-up into the ongoing phase of continued delivery

Other Case Studies

  • From great ideas to producing breakthrough results at WTFN Entertainment

    Charged with the production of Channel 9’s high rating Paramedics show, WTFN had to quickly transform its storage and backup capabilities to control vast quantities of footage. A new scalable platform was to support WTFN’s future content development, evolving post-production techniques and increasing automation.

    From its Hawthorn, Victoria studio,

  • Creative engagement with 1:1 iPad Pro & Pencil at The Scots College Sydney

    The Scots College Sydney actively engages its students in authentic learning experiences. The introduction of 1:1 iPad Pro and Apple Pencil devices into the Preparatory School is playing a vital role in fulfilling this commitment. The rollout included professional development that is assisting teachers to confidently apply technology in

  • Tripleplay helping residents feel at home at Scalabrini

    Scalabrini translates aged care sector research and world’s best practice into high quality care for its residents.

    In commissioning its latest facility in Drummoyne, Sydney, Scalabrini approached the project with a sensitivity towards building a place where residents, and their families too, would feel at home.

    Scalabrini

  • Nationwide device rollout and onsite training at Cricket Australia

    In 2016, Cricket Australia (CA) launched a comprehensive reform of its IT strategic goals and an associated updating of its technology platform. At the time, CA and the state & territory associations across the country ran individual equipment and software procurement and servicing regimes.

    An audit identified 37

  • IPTV complements the full guest experience at Silkari Suites

    In-room displays now have multiple functions, beyond being a ‘simple’ TV. These fast, digital technologies are an important element of Silkari Suite’s drive to create a differentiated guest experience, while minimising operational overheads.

    Silkari Suites is in the heart of Chatswood’s (Sydney) dynamic art, entertainment and shopping precinct.

  • Empowered to test meaningful technologies & Apps at Antonine College

    After assessing technology use at Antonine College, school leadership saw an opportunity to implement changes and improve staff & student use of digital technologies.

    A renewed investment across the technology spectrum, from Professional Learning to infrastructure, has empowered staff to design, introduce and share authentic learning activities aligned