CompNow’s winning tender response encompassed the design of a sophisticated new toolset-driven solution to simplify and consolidate MQU’s environment. It included AirWatch for mobile device management, JAMF Pro and Mondada software packaging for macOS, and SCCM for Windows. CompNow would complete the toolset integration with the ServiceNow ITSM, as well as the project management, change management and implementation. It was to deliver extensive technical training to the Central IT team and devolved IT teams who would be managing the solution from go live. And Level 3 and configuration support under an ongoing managed service agreement was also included.
The eight month project involved a planned program of resourcing, design approvals, the building of the new environment and prototyping, through to piloting and responding to Faculty feedback, before the completed release of the new toolsets.
CompNow’s successful integration of the toolset with ServiceNow created a workflow from application request to installation on the devices. It provides full transparency and reporting of the entire transaction within a single configuration management database (CMDB), including the vital automatic updating of the licensing inventory.
The University took an opt-in approach to Faculty participation, under which each maintains control over their devices. And their IT teams, assisted by the new automated software and policy deployment capabilities, are accountable for enrolling and managing devices as well as the change management associated with their end-user adoption.
As part of the project, Central IT brought Microsoft in to carry out an assessment and John Mannix, Macquarie University’s Senior Project Manager, Managed Desktop Devices (MDD) Project says the project was given “a clean bill of health”.
“Having CompNow’s technical resources with us has been great. Their team understands the nature of university environments and worked really well with our people to get them started on this change program.”