Once the green light was given on Casper Suite, REA Group enlisted the help of CompNow to help with the implementation and ongoing management of the software package.
“CompNow helped us attain our CCA (Casper Certified Administrator) so we could manage and understand the system ourselves, but also had professional services for the more advanced features we were looking to get out of the Casper Suite,” Fabian says.
“The Casper Suite gives us the ability to manage our Apple fleet of laptops and iOS devices all in one place.”
He notes that there have been several obvious benefits from deploying Casper Suite, including the fact REA Group’s imaging time has reduced from over two hours to one hour per device.
There is also considerable time savings when a new operating system is released or major Apple updates occur.
“Previously, we would have to package up our entire image from scratch as the operating system and applications were intertwined,” Fabian states.
“Casper Suite gives us a modular imaging process so we only have to package the components that need updating.”
The self service feature has allowed staff to deal with issues themselves, rather than logging software requests to the IT department, with employees also taking advantage of custom-made apps being distributed by Casper.
Fabian confirms there is much improved visibility across the organisation’s hardware and software, while its SOE is being deployed in under an hour.
“CompNow are extremely knowledgeable about current Apple equipment and make an effort to know our business at REA,” he says.
“They have a great attitude to things we are trying to do and always endeavour to help find a solution that will meet our needs.”