The Challenge

Guest television services are an everyday part of life in any hotel, they are quite literally a part of the furniture, but when the technology does not work quite how it should the problems can begin to turn a passive part of hotel life into a burden for its staff and guests.

The previous TV services guests were receiving far from matched the exceptionally high standard set by the rest of the venue, owner and founder Liz Uliana knew something had to be done.

“We previously chose a highly reputable brand for our IPTV, Digital Signage and Video on Demand installation and had confidence that it would fit our venue perfectly, however, it soon became obvious that the solution wasn’t working the way it should and something needed to change.”

The Solution

“We decided that enough was enough and looked into the market for an alternate solution. Our AV supplier recommended we spoke with Tripleplay and we’re absolutely delighted that we did.”

Aside from the Television system, TripleSign Digital Signage was implemented around the hotel, providing up-to-date news and promotions and events happening around the hotel. Placed in strategic communal areas, function rooms, bars and restaurants it has improved guest communications and awareness.

In all, the solution has supplied Gibraltar Hotel with exactly the service they had hoped for, enabling simplistic growth if needed and further extension of services when required. The ability to add Golf Tee- Off times, book restaurant tables and room service or spa services can be added to the in-room services if and when the hotel needs them, ensuring the system is future proof.

Liz Uliana added; “When we chose our partner for this we looked for somebody leading edge rather than ‘bleeding edge’. We wanted a solution that is tried and tested, and with Tripleplay’s global reputation for providing these solutions into the hotel industry we knew that’s exactly what we were getting.”

She then concluded; “Tripleplay’s Digital Media solution provides great features and functionality, an exceptional guest experience and requires minimal support. It’s simple, intuitive and our guests get a wonderful experience every time.”

About the Solution

The solution : TripleTV IPTV, TripleVOD Video on Demand Streaming, TripleChoice User Portal, TripleSign Digital Signage, TripleCMS content management.

Tripleplay specified a system that would suit all of Gibraltar Hotel’s requirements, fully integrating IPTV, Video on Demand and Digital Signage through a single server, whilst also creating a stylish and customised Guest User Portal. It took just one day to swap out the existing solution and instantly reduced guest TV related complaints to zero overnight.

Liz Uliana explained; “We want our staff and our venue to ensure a special stay for all guests and for anything to detract from that is something we were desperate to avoid. With the help of Tripleplay not only are our TV services working as they should, the television quality is now much better and it has become the passive technology that we always knew it should be.”

Through their TV User Portal guests can access a number of services, including the ability to stream the latest blockbuster movies, find out more about the hotel through the digital compendium, view a full electronic program guide and check out of their room at the end of their stay.