The Solution
EMC sought a vendor through a tender process, which involved setting out the company’s criteria and inviting interested parties to apply.
CompNow was one of these providers, with Borce Sazdanovski highlighting what set the company apart from the competition.
“We found that CompNow, although not meeting all of the criteria initially, were very open to discussing and changing their model to cater to EMC’s needs and requirements,” he says.
“Also they just seemed a little more professional in their approach with communications.”
CompNow set up a customised procurement portal, which allows EMC to quickly and efficiently purchase the devices needed to keep the company running.
Borce says the portal is easy to use, engaging and makes the ordering process a much better experience – all the more so after a recent upgrade.
“The new portal is even easier than the last. It feels like CompNow took a step back, actually looked at how the order is being placed and created a workflow that was logical and simple,” he adds.
Giving employees choice over their devices boosts productivity, keeps them engaged and has ensured EMC’s technical team are now experts with Mac OS X.
CompNow also sat down with EMC and discussed the way support functions would work, coming up with a solution that met the requirements and capabilities of both organisations.
“The old legacy way of handing out pre-determined PCs and platforms to users is no longer the norm; giving people a choice is what motivates and inspires productivity,” Borce concludes.
