The Challenge
Borce Sazdanovski, senior IT manager for EMC’s IT global client services in Australia and New Zealand, admits the company faced a number of challenges during the tender process for a procurement solutions provider.
One major hurdle was the issue of support, with the organisation not allowing devices to be taken off-site for repair, as all company information must stay on the premises.
“A lot of users utilised BYOD and IT were only offering best efforts support, and of course, IT couldn’t offer the same level of access and functionality due to non-Standard Operating Environments,” Borce adds.
The search for a vendor could also throw up problems, he explains, with EMC having set criteria for external hardware providers that all new vendors must meet.