CompNow Melbourne : COVID-19 Stage 4 Update

In response to the latest Stage 4 Victorian Government restrictions, CompNow have introduced a number of further safeguards to the services we provide in the state. Our focus remains on staff welfare and minimising staff & customer contact, thereby ensuring we adhere to Victorian Government regulations and reduce the spread of the virus.

As per DHHS guidelines, CompNow – as a technology provider for many essential organisations, are able to continue providing service adhering to a strict COVID Safe Plan.

Please assist us with patience & respect as we work through the daily challenges and possible delays. 

Hardware /  Device / Service Repairs

  • Our on-site hardware repairs have ceased in Victoria for normal customers
  • We can only assist on-site for Health, Vic Police and essential services
  • Repairs etc will now operate via courier for business / school customers only
  • Customers are no longer able to enter our Melbourne locations
  • Repairs will be handled via Click & Collect
    • One Person At A Time, Masks Required
    • No Contact Pickup & Drop Off Curbside Service
    • Devices Returned After Repair to Vehicle Boot/Wagon
  • To have your device repaired, you must complete our online form
  • All payments are to be completed remotely before pickup

Engineering & On-site Services

  • No on-site visits to CLOSED organisations unless critical failure/security issue
  • We will still provide remote support
  • All maintenance and non-critical work will be postponed or provided remotely

All other CompNow Services

  • CompNow is still open for business across Australia including Melbourne
  • All of our sales, operations, admin teams continue working from home
  • During Stage 4, we will NOT accept customer pickups or drop offs from either our Melbourne Head Office or our Logistics Centre
  • Pick ups & Drop offs will be organised with you via courier
  • Our warehouse team continue to utilise PPE and extra COVID safe measures

For more information on CompNow’s General COVID-19 Practices, please click here.