macOS Help Desk – Catalina 10.15


1 Day


Apple Authorised Training Provider


1 day of Professional CompNow Training. Lunch and refreshments provided.


This course examines the Macintosh operating system and a number of utilities used to manage Macintosh computers. It is designed for help desk staff and other support staff who require a greater depth of understanding when dealing with issues and when to escalate to qualified technicians. This course is for help-desk staff who are either familiar with Windows operating system support but are new to macOS support OR for Macintosh users who wish to strengthen their understanding of the Macintosh Operating system. It provides essential management strategies for anyone who has to support macOS.


Outline


The course will cover topics including:




  • macOS operation & Structure




  • macOS Startup




  • Menubar, Finder, Dock, Environment




  • Configuration & Preferences




  • Utilities – Directory, Disk, Network, Keychain, Migration, Console, Activity, Profiles




  • Terminal




  • Applications – Deployment options




  • Apple Remote Desktop




  • Hardware – identification, diagnosis, remediation




  • Sources of information




  • Troubleshooting – strategies




  • System Integrity Protection




  • Upgrading to 10.15




Who should attend




  • Anyone looking for good overview of macOS with an emphasis on providing Help Desk support






  • Windows users starting on a Help Desk.






  • Those wanting more knowledge to troubleshoot macOS






  • Mac users starting on a Help Desk




What’s Provided


Everything required to complete the course. A laptop is provided for your use in the training room for the duration of the course, refreshments, a light lunch and a PDF or iBook of course notes.


Additional Information


For a more in depth understanding of the macOS and to prepare for the ACSP certification then consider the Apple Authorised Training macOS Support Essentials 10.14 course detailed here.


Information about our venues including parking & transport map be viewed here.


We will send you a reminder prior to the course.


Please view our cancellation policy which can be viewed here.