Expertise – Hospitality
Hospitality ICT Solutions to Improve Customer Experience
Customer experience has been transformed by the evolution of digital technologies, making it essential for hospitality businesses to embrace innovation. By implementing cutting-edge audiovisual solutions alongside specialised back-of-house technologies, businesses can create unforgettable guest experiences. These innovations enhance customer satisfaction, streamline daily operations, and drive overall efficiency.
Decades of expertise allow the team at Compnow to deliver customised ICT solutions that transform your operations. We focus on enhancing customer satisfaction and ensuring you stay competitive in a fast-paced industry.
Compnow has proven to be a fantastic go-between during our outlet refurbishment project. They sourced the best fit equipment and negotiated the best price for us. And their on-time delivery supported our strict store reopening schedule. Their expertise minimised the impact of our refresh on franchisees’ businesses.
Melissa Halstead IT Manager
Sushi Sushi
We were looking for an in-room television – for both free to air & payTV – and hotel information display solution that would be easy to operate for both our guests & our staff.
Markus Sigmann Director of Hotels
Silkari Suite
The vision of Sargood is to allow those with SCI to enjoy time with their family, learn and take part in activities with their peers, all in a fully accessible, beautifully appointed property with top of the line equipment.
James Dakin Resort Manager
Sargood on Collaroy
It’s simple, intuitive and our guests get a wonderful experience every time.
Liz Uliana Owner/Founder
Gibraltar Hotel Bowral
How Technology is Transforming the Hospitality Experience
Technology today is having a greater impact on guest experiences, significantly affecting customer satisfaction and the profitability of your hospitality business. A recent survey of senior business decision-makers in Australia’s restaurant industry found that 45% of restaurants are using mobile ordering through QR codes to boost consumer spending, what was once an unusual approach is now an industry standard.
Your business needs the right expertise and support to keep up with these changes and effectively use technology for smooth day-to-day activities. We help you upgrade your services so they align with modern standards and create experiences that genuinely leave lasting impressions on your guests by tackling key challenges such as:
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Multi-device connectivity
Managing hundreds of devices on the premises requires a robust and scalable network solution that's safe for guests and the business's systems to enjoy consistent, high-quality connections.
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Managing operations and workloads
With more technology integrated into hospitality operations, managing workloads efficiently is necessary to minimise downtime. Compnow offers tailored managed services to keep everything running smoothly, including IT support, proactive system monitoring, and cloud-based solutions.
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Mitigating security risks at every access point
Security breaches can impact guest trust and business reputation without advanced security solutions tailored to hospitality needs, such as endpoint protection, secure guest Wi-Fi, and surveillance systems to safeguard both digital and physical assets.
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Effectively utilisation of technologies
New technologies in hospitality are only as good as the staff using them. We can provide ongoing training and support for hospitality teams so they can confidently use new systems to enhance guest experiences.
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Modernising facilities
Deliver state-of-the art facilities, rooms and experiences requires expertise across all channels.
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Delivering on customer expectations
Modern technologies are disrupting how businesses deliver their products and services. With customers are expecting more, business requiring a level of knowledge and expertise to deliver.
Modernising Facilities to Meet Customer Expectations
Delivering state-of-the-art facilities and exceptional experiences can massively boost operational efficiency and customer satisfaction but requires deep expertise and a comprehensive approach to modern technology solutions. Compnow has worked with major brands across Australia to achieve just that.
For Sushi Sushi, we overcame global component shortages to refresh their point-of-sale (POS) systems across over 140 outlets. Our procurement services ensured that sleek new POS systems were deployed smoothly, with minimal disruption for franchisees and improved transaction speeds, helping them meet modern expectations for both staff and customers.
At Crowne Plaza Terrigal Pacific, Compnow upgraded in-room IPTV systems, extending the life of the existing infrastructure and adding new features like Chromecast to give guests more personalised entertainment options. This helped the business save an estimated $35,000 per year on per-room rates and helped the hotel stay competitive with efficient systems and modern entertainment for guests.
Partner with Compnow for Operational Efficiency and Enhanced Guest Experiences
Set up for success by partnering with Compnow, an expert in hospitality technology that understands the unique challenges of your industry. We provide customised solutions that drive efficiency, improve guest satisfaction, and keep your business ahead of the competition.
End-user benefits
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Deliver a higher quality guest experience
Equip your facility with innovative technology to provide exceptional comfort and seamless service for a higher level of customer satisfaction.
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Meet personalised guest needs
Use smart systems to offer personalised services, ensuring guests feel valued and catered to during their stay.
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Peace of mind through enhanced security
Reassure your guests with state-of-the-art security systems, providing a safe and secure environment for everyone.
Organisational benefits
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Increased operational efficiency
Leverage cutting-edge technology to streamline processes, reduce downtime, and ensure smooth operations across all departments.
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Improved ratings and guest satisfaction
Modernise your facilities to meet evolving guest expectations, boosting your ratings and enhancing your competitive advantage.
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Boost trust and decrease risk
Protect both physical and digital assets with advanced security solutions, maintaining a safe and trustworthy environment for your guests and staff.
