IT Knowledge Base

Managed IT Services and Solutions

CompNow is one of Australia’s largest managed IT service providers, with over 100,000 devices under our management. Our services include device management, on-site support, cloud migration, training, and more – allowing you and your staff to focus on achieving your goals, whether you’re a small to midsize business (SMB) or enterprise organisation.

We have been helping businesses integrate innovative and responsive technology solutions, at an enterprise level, for over 30 years. We value long-term and collaborative partnerships, hence we have many vendor partnerships to ensure our clients always have the best solutions.

Benefits to Our Managed IT Services

We have expert knowledge and experience across numerous industries. To start any partnership we conduct an audit to identify your organisation’s needs and aims. We also aim to help improve the efficiency and effectiveness of your business operations, as well as keeping budgets predictable and manageable.

Other benefits of our services include:

  • Fully managed transition: We can manage your IT from set-up to training, deployment, ongoing maintenance and upgrades.
    • All operating expenses for CompNow’s engineers are covered under an agreement.
    • Our services include follow-up support, whether it be training or troubleshooting. With a full-time support team, we offer on-site or remote support options.
  • Ongoing support: We offer IT-managed support, with full-time staff on-site or remote options available.
    • As an extension of your team, the CompNow engineers can deliver end-user and infrastructure support on a day-to-day basis.
    • Additionally, all relevant employment requirements (such as insurance and leave) can be managed by us.
    • Our engineers have a thorough knowledge of the latest technologies impacting all levels of your business, including infrastructure, servers, networking, and Helpdesk Support.
  • Our expertise: With 6 offices, over 250 staff, and 100,000 devices under our management, we’re happy to bring our expertise to your enterprise with strategic solutions and advice.
    • The CompNow engineers will be competent in current technologies relevant to your operations, such as Helpdesk support, servers, networking, infrastructure, documentation and more.
    • Our experienced engineers act as an extension of your team, providing end-to-end services, from the initial discovery of needs to implementation, and day-to-day support. The cost of all engineers’ operating expenses is covered under an agreement as part of the service.

Small and Midsize Business (SMB) Services

Having an innovative SMB IT solution can help streamline, increase profit & propel your business to the next level. But, having the right experience & expertise to ensure you stay ahead of the game and utilise technology in a way that best meets your requirements is not always something many businesses have in-house.

Our expertise & experience and multiple vendor partnerships enable us to customise IT solutions based on innovative technology with a focus on outcomes such as:

  • Delivering a better customer experience and customer service
  • Improved employee experience & performance through smarter systems, increased productivity and opportunity for professional development
  • More cost-effective solutions tailored exactly to what you need
  • Ability to run your business more efficiently and effectively
  • Ensuring adequate security and risk mitigation is in place

Our SMB managed services and SMB IT support can cover all aspects of IT from design, procurement, implementation, data protection and risk mitigation & cyber security to training and ongoing management & support.

Managed Network Security Services

It is becoming more and more crucial for organisations to ensure they have a secure infrastructure in place. Inefficient or inadequate systems & software, insufficient storage and security breaches can be crippling for a business in terms of both productivity and finances. Our managed network security services will ensure your business has the right infrastructure in place to meet your current requirements with the scalability to meet future needs.

Regardless of whether you’re updating or upgrading your current infrastructure or starting from scratch, our certified and experienced team of engineers & technicians will ensure you have the support you need from start to finish. Through our network security services, we can help your organisation with the planning, procurement, & installation of your new infrastructure and can provide ongoing support as required. Our team is experienced with all levels of infrastructure implementations from corporate network security to complex enterprise network security solutions.

We’ll work with you to gain an in-depth knowledge of your existing infrastructure and what you need now & in the future. We will then tailor a solution that meets your current requirements factoring in future growth or potential changes.

Examples of security solutions we have implemented for our clients include:

Our network security services include:

  • Data centre solutions
  • Setting up & maintaining data centres
  • Procurement of new servers
  • Remote & on-site support
  • Lifecycle management

Wi-Fi and networking solutions

  • Setting up wireless networks
  • Installation & configuration
  • Troubleshooting
  • Connectivity solutions are available from multiple vendors

Security solutions

  • Internal and external security solutions
  • Protection across all infrastructure such as hardware, software, cameras, networks and email

Storage and backup

  • Secure on-premise or cloud storage solutions

Cloud migration

  • Tailored solutions
  • Expertise in migrating heavy data
  • Ongoing support

Enterprise software

  • Multiple vendor options (e.g. Acronis, Adobe, Jamf and VMware)
  • System & software implementation

Learn More Today

Contact our expert team about your requirements and learn more about streamlining your IT management by calling us on 1300 COMPNOW.

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