Protect your new Mac Pro, iMac, MacBook Pro, MacBook Air, MacBook or iPad for up to four years with the CompNow Care Plan. We will cover the parts, labour and any call-out fees required to get your device back to normal working order, subject to the terms and conditions of your chosen CompNow Care Plan.
Already have CompNow Care Plan? Check your item’s warranty status online here.
Terms & Conditions
Part A: Care Plan Terms
The following wording has been provided by Computers Now Pty Ltd to all customers who have been extended the Care Plan product.
Part B: Computers Now Care Plan
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Your rights under the ACL exist independently of your rights under the Customer Care Terms and you are not required to pay for them. The Customer Care Terms provide some benefits which are additional to your ACL rights however, some of the benefits may overlap with your ACL rights.
Computers Now Care Plan
Congratulations on purchasing your Care Plan for your Apple iMac/MacBook/ and /or Apple iPad and electing to protect Your Product with the Computers Now Care Plan.
Computers Now Care Plan is not an insurance policy, nor are we insurers. This Plan is a warranty and service product supplied by Us in respect of products we sell.
This Plan is provided by Computers Now Pty Ltd ATF The Computers Now Unit Trust, ABN 48 592 886 118, 352 Ferntree Gully Road, Notting Hill VIC 3168, Phone 03 9684 3600. Computers now has entered into a separate indemnity agreement with WFI Insurance Limited ABN 24 000 036 279 (GPO Box 1465, Brisbane QLD 4001).
A separate Computers Now Care Plan must be purchased for each product. If you have purchased more than one product on the same purchase receipt, then this Computers Now Care Plan will only cover the product specifically described on the purchase receipt and/or Tax invoice as being covered by Computers Now Care with a separate itemisation of its cost.
Warranty Period Options
Apple laptop products:
- Two Years (Clearance items only)
- Three Years
Apple desktop products:
- Two Years (Clearance items only)
- Three Years
- Four Years
Apple iPad products:
- Two Years
- One Year (Clearance items only)
The warranty period commences on the day the item is purchased from Us as stated in your tax invoice.
What is Covered
In the event of Your product suffering a Mechanical or Electrical failure. We will pay for parts, labour and service call out fee/s’ required for Your product to be repaired to normal working order, subject to the Terms and Conditions of this Computers Now Care Plan.
Computers Now Care Plan is in addition to any existing warranty included in the Original Purchase Price of Your Product and all other warranties or guarantees expressed or implied by mandatory provisions of law. However, the cover will not apply to the extent Your Product is otherwise covered and able to be claimed under a Manufacturer’s Warranty applicable to Your Product.
Payment to You or replacement of Your Product shall constitute fulfilment of this Computers Now Care Plan.
Your equipment is also covered if you are travelling overseas, however you will be required to contact our Customer Service Helpline on 1300 366 557 to lodge a claim and arrange for the appropriate repairs.
What is Not Covered
- any additions or modifications to the Product;
- unauthorised repairs;
- defects or design faults to the extent they are covered by the manufacturer or distributor of components of the Product whether or not through the process of a recall of the components of the Product;
- consequential losses of any type (including, without limitation, loss of profits, loss of goodwill, loss of business opportunity);
- costs incurred where no Failure is identified;
- normal maintenance costs;
- any exclusions in the Product manufacturer’s warranty;
- failures or degrading of performance of the Product caused by:
- product recalls;
- negligence, accidental or deliberate misuse or unauthorised alterations;
- cosmetic damage, accidental damage from any cause; or repairs to any consumables, accessories, cables or cords not part of the original Product;
- liquid penetration;
- external sources including but not limited to electrical interferences, power surges or voltage fluctuations;
- infestations of vermin, pests or insects;
- rust or corrosion;
- Repairs to any:
- speakers as a result of overloading;
- software, data or removable data mediums caused by the Mechanical or Electrical Failure of Your Product. This includes firmware upgrades and malfunctions caused by a virus;
We will cover batteries on the Product if the battery fails the standard test that is directed by Apple Australia.
A claim under this arrangement may be refused if You or the Customer arrange repair or replacement without first lodging and gaining approval of a claim.
The maximum amount payable by Us will be the Original Purchase Price of the Product per claim.
What will We do in the event of a valid claim being submitted
If during the Warranty Period you submit a valid claim to Us, We will at our option,
- repair the Apple product using new or previously used parts that are equivalent to new in performance and reliability,
- replace the Apple product with a product that is at least functionally equivalent to the Apple product, including and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
- exchange the Apple Product for a refund of your purchase price.
When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Our property.
All repairs will be carried out on-site and our standard response time (excluding any overseas claims) is the next business day from which a valid claim is submitted to Us.
How To Make a Claim
Contact information for the manufacturer can be found in the warranty and support section in the initial warranty card provided when You purchased Your Product.
If You are claiming under this Computers Now Care Plan, call Our Customer Service Helpline on, 1300 366 557, Monday to Friday, 8:30am to 5:30pm AEST, and Our staff will assist You with Your claim. You must lodge Your claim with Our Customer Service Helpline prior to the expiration of this Computers Now Care Plan. The address for claims correspondence is Computers Now Pty Ltd, 352 Ferntree Gully Road, Notting Hill VIC 3168.
Claims will not be handled where You have arranged repair or replacement without first lodging and gaining approval of a claim. Ensure You have Your original purchase receipt and/or Tax Invoice available.
Your claim must be lodged by the customer whose name is shown on the purchase receipt and/or Tax Invoice and/or any other parties authorised by the owner in writing.
We comply with the Privacy Act 1988 (Cwth) (as amended). We will collect, use and disclose Your personal information for the primary purpose of providing cover under this Computers Now Care Plan to You so that we may:
- Evaluate Your application for the Computers Now Care Plan;
- Set the cost of providing the Computers Now Care Plan; and
- Properly administer repairs for faulty products.
Disclosure for this purpose may be made to WFI Insurance Limited, the manufacturer of Your Product or a repairer of Your Product (or their third party agents or contractors).
If You fail to provide this personal information We will be unable to provide You with the Computers Now Care Plan. We may also use and disclose Your personal information for the secondary purpose of data analysis, marketing and improving the products and services We offer and to contact You about offers in addition to the Computers Now Care Plan. We may disclose Your personal information for this purpose to Our third party agents and contractors approved by Us from time to time in writing. However, you may opt out of Your personal information being used for the purpose of data analysis, marketing, improving Our products and services or to contact You about offers by calling Our Customer Service Helpline on 1300 366 557.
Accident or Accidental means a sudden, external, violent, visible, unusual and specific event which occurs fortuitously and is unforseen or unintended by You and which occurs at an identifiable time and place.
Apple iMac/ Apple Macbook/Apple iPad means any product in Apple’s Desktop, Laptop and Tablet range including Macbook Air, Macbook Pro, Mac Pro, Mac Mini and iMac, iPad and iPad mini.
Manufacturer’s Warranty means any express warranty given by the manufacturer applicable to the sale of Your Product for a specific period of time after the purchase of Your Product and for the avoidance of doubt, does not include any consumer guarantees under the Australian Consumer Law.
Mechanical or Electrical Failure means a failure of Your Product arising from a mechanical or electrical fault. It does not include any failure otherwise excluded by the Computers Now Care Plan such as intentional damages, normal wear and tear, wilful acts, and normal deterioration.
Original Date of Purchase means the date shown on the purchase receipt and/or Tax Invoice.
Original Purchase Price means the amount shown on the purchase receipt and/or Tax Invoice being the cost of Your Product.
You, Your means the person or persons named as the purchaser on the original purchase receipt and/or Tax Invoice.
Your Product means any electrical or battery operated product described in the purchase receipt and/or Tax Invoice that You purchase.
We, Us, Our refers to Computers Now Pty Ltd.