Lindisfarne turned to CompNow to “work their magic in the background to get all the devices we needed before Day 1 of the school year,” Gavin says.
Having not worked with CompNow prior to this order, Gavin was impressed by its comprehensive proposal, with a detailed pre- and post- sale service model. CompNow’s support regime over the two year cycle was especially pertinent given Lindisfarne’s regional location. And its long developed expertise in the education sphere gave him the confidence to proceed.
CompNow and its considerable connections into Apple worked “to get the guarantee we’d have all devices delivered in January. They brought it to fruition, pulling orders from their strong relationships with different distributors across Australia. CompNow was able to source our 1000 M1 devices, before everybody else, to fulfil our 1900 device total order,” Gavin says.
From experience, Gavin knows that spreading the rollout across each year – rather than a two year big bang deployment – doesn’t reduce the workload. It’s automation that makes the difference. He has proven the value of condensing the task of fleet refreshes into a small, concentrated timeframe. The school was able to turbo charge the managed deployment without additional cost or effort due to its core infrastructure platform of VMWare and JAMF Pro. The small IT team had the super fast throughput capacity to set up 200 devices a day. As students and teachers came to the library on launch day it “took 30 seconds to collect their devices. Each one comes out of a labelled bag completely personally configured. The individual signs a digital form and is gone,” he says.
Other considerations Gavin noted are that, because of Apple residual values, it is more economical to rotate every two years – at a third higher than three year old machines. Importantly too is that, by changing the entire fleet, equity and reliability issues between old and new devices are removed.
In tandem with the incoming delivery was the equally time critical completion of the end of lease return of the old fleet. This was a complex technical and logistics project.
CompNow had just two weeks to supply special protective crates to collect 600 devices and forward them to their teams of technicians in New South Wales, Queensland and Victoria. The end of life processes saw each device checked, repaired, cleaned and serial numbers matched to leases before being sent on to AFS operations.
The school’s ongoing fixed price service agreement with CompNow provides time and cost efficient support. “When you assess fleet costs, you’ve really got to look past the upfront price of the devices. Lifecycle is where the true dollars are calculated, with the total package of insurance, repairs and residual value. You can be tempted to take an offer that drops $5 off each device – and that’s significant in a large order – but the extension of your team service is what’s essential. “That’s the difference between buying from so called ‘box movers’, or a complete integrator like CompNow,” he says.
CompNow’s financing offerings are a further benefit to Lindisfarne. “They work tightly with AFS and give us options to lease or buy. They’re flexible in amortising payments over 24 months of the program.”