Avila commissioned CompNow – as an expert, objective external adviser – to undertake a comprehensive audit of the College’s environment.
Kristen says: “With the audit data, I could work with our IT team and executive to lay down plans for improvement and investment. The objectives were to use best practice in support of learning and teaching outcomes. We’d have a structure for our technology future that could be built into Avila’s strategic plan”.
The audit result’s first priority was to refresh Avila’s server and Wi-Fi fundamentals for future scaling. The solution was to create a consistent, centralised infrastructure layer, to be supported by CompNow. The reliable backbone reflects contemporary practice in an educational setting.
The Wi-Fi network was unable to cope with the increasing number of devices that students and staff were bringing to school, in addition to Avila’s fleet. CompNow’s introduction of Extreme Network switches and wireless access points has secured uninterrupted connectivity throughout the campus.
Avila also made significant changes to their device management. The College ran a 1:1 MacBook program based on an outright purchased model. “That was no longer best practice for resource use. It was a far better use of funds to lease the devices. The savings are now channelled back to curriculum and student benefits. And it means we are no longer holding onto older, inherently risky devices,” she says.
Avila’s MacBooks had to be individually and manually prepared for each student or staff member. CompNow worked with Avila’s IT team on streamlining its Apple fleet, specifically device deployment methodologies, with Jamf Pro adopted as the security & management tool of choice.
Aaron Hammond, Avila’s IT Manager, says: “The Jamf initiative was pivotal for us – in terms of time and money savings, as well as improved security at the end points. Our devices now effectively build themselves. We can rollout in a timely way, with less effort, at the start of a school year and at lease change overs.”
The school has an IT team of four and calls on CompNow engineers to fill gaps to cover leave or peaks: “They are all highly trained and adapt easily to our environment. At the start of a new school year and rolling out one to five cohorts at a time, everything has to be efficient and smooth, and CompNow always delivers,” he says.
Aaron cites the difference in managing device repairs: “No student is ever without a device. CompNow provides the best break/fix support. Turnaround time is fast, whether we need onsite or remote help. That’s important for students – a loan MacBook is good, but they get attached to a particular one with their own settings.
“Staff or students can return a loaned computer when their new or repaired device is ready. The loan is wiped clean and ready to go again for the next person in only 10 minutes. That’s great service.”
Avila’s IT team has benefitted from CompNow’s expertise and knowledge sharing, particularly around Jamf and Apple. “CompNow’s encouragement and our achievements with the new environment, has spurred on our IT team’s professional development and take up of technical certificate training,” he says.
The College has recently completed a three year classroom technology refresh and are currently considering CompNow’s ZTouch interactive panels, with their ability to revolutionise collaboration and learning, as part of their new flagship senior learning centre.