Under its MSA, the College is supported by two fulltime CompNow technical staff on-site, backed by the help desk. The automated, end to end device ordering system – from placement and user agreements, through to reconciliations – is smoothing the procurement process.
“Nothing falls between the cracks. Ordering and help desk support is very responsive,” Tatum says. Students simply use the online portal to log support tickets and receive help from CompNow’s very approachable team.”
“It says a lot that CompNow secured a female technician as part of the team they allocated to our all-girl school. And with Fiona Griffith and myself as business managers within the school’s STEM environment, it’s helping promote and provide role models,” she says.
MCC is experiencing vastly improved budget predictability with the renewed service program. From the MDM, right through to scheduled professional development, all aspects are included in the managed service agreement.
The efficiency drive saw new printers introduced throughout the school. “CompNow’s involvement in the selection, price negotiation and implementation was very effective,” Tatum says.
Tatum also requested an assessment of the school’s AV situation. CompNow introduced its AV team to MCC, with excellent results. The hall and other staff and student areas at the school now have an audio and visual platform – with integrated drop-down screens, microphones, cameras and speakers – that is simple to use and manage. “Anyone can walk in, follow the instruction steps and rely on whatever sound or projection they need to be operational immediately,” she says.
Both Business Managers can now productively focus on core roles, having comfort that CompNow can assist with making strategic and tactical technology decisions.
Professional Development days ensure maximum productivity gains from the introduction of new technology and to smooth any change issues. As part of the drive to a paperless environment, CompNow was vital to the successful move to Microsoft 365 and Microsoft Teams. “We’ve had exceptionally knowledgeable and personable trainers here,” she says.
Another advantage of CompNow’s management is that MCC retains all the IP, and so maintains independence in all of the systems developed.
The College has expert advice on hand to put longer term planning and life cycle management in place. It has the flexibility to ramp up specialist expertise to complete specific projects at the school.
“When you develop a relationship and have access to a partner you can trust – in so many different areas – everything becomes possible. CompNow’s managed services have put us on a consistent, always advancing technology path that we can rely on,” Tatum says.