The Solution
All the elements required to streamline the RAA Group’s device procurement were identified in a consultative process. Compnow then assessed which device supplier best matched the RAA’s technical, pricing and delivery requirements. It then turned to the custom design of the ordering and deployment aspects of an automated portal, device imaging and asset labelling. Compnow also detailed how its resources could be activated for large scale projects.
The equipment option range and imaging requirements took into consideration staff needs and pricing to ensure the procurement service model was cost effective and had a significant impact on reducing time and frustrations.
“Compnow’s attitude is: let’s make this work – for you, for your members, for us,” Amy says.
After on-site testing and evaluation of support capabilities, HP was selected as RAA’s new vendor. Compnow and HP manage the full, sustainable lifecycle of all devices.
Migration began slowly as staff required new devices and then increased with a number of large number swap outs. In the first 18 months Compnow fulfilled 3,700+ orders for devices and associated equipment and services.
The RAA’s tailored Compnow portal automates ordering from standard bundles of equipment. Fixed pricing is maintained so no quoting is required and, with Compnow holding buffer stock of pre-imaged, asset tagged devices, the turn around is vastly improved.
“The Portal is brilliant. All the touch points from Compnow are quick and snappy. Within an hour we get the order confirmation and an ETA. I can check the status of any order without having to call – and that saves so much time and hassle on both sides,” Amy says.
For specific one off orders, she says an email to the Compnow Help Desk’s central address is quickly attended to by whomever of the knowledgeable team takes the ticket. “It’s fast, we have flexibility in what we can offer staff and it’s working out very well cost wise.”
“Compnow also designed funky asset labels for us – we get comments on how good they look. These mean we can track exactly what we hold for accurate licensing and warranty control,” Amy says.
Compnow’s experience in large scale deployments has come to the fore in a number of projects. A major swap out occurred in response to the warranty expiry of the old devices. Office relocations and the refit of the 60 person call centre have seen Compnow staff undertake the weekend equipment moves and upgrades.
While laptops are supplied to all office based staff, Samsung tablets are used in the patrol fleet. In a 120 device refresh, Compnow again proved its value by coming in with the lowest pricing for the tendered side project.
