With its fleet of different capacity printers, managed under two separate services contracts & facing end of life, there were a number of issues to be addressed: not least of which were speed, costs and reliability.
Tim Miller, Head of Technology at Cambridge University Press Australia New Zealand, identified two other key factors to be resolved by the acquisition of new printers: to harmonise across the business with a single printer manufacturer; and to remove bottlenecks in the production process.
“We had contention in the workplace with traffic jams around larger, faster production machines that also did folding and stapling. Our smaller desktop, communal use printers we’d restricted to B/W to save costs but that had exacerbated the pressure on the production machines,” he says.
To ensure a smooth transition to the new print environment and success for the investment, Tim consulted with internal users and documented the requirements: “With a rock solid list, we then set out to deliver on the promise”.
The incumbent suppliers and a managed print broker were consulted but none of the proposals solved all of the requirements. The answer emerged when Tim discovered the new Epson WorkForce Enterprise printers in CompNow’s catalogue. CompNow provides IT support to Cambridge and it “had proven its worth in other areas so we trusted what we read about the Epsons,” he says.