Having elected to move the Council to Microsoft O365, Gerald VanDenHeuvel, Manager Information Services at City of Broken Hill Council, identified that “if we were going to make this work for all our staff, we needed to help them through the change. I started looking at training options, and specifically an onsite delivery model”.
The Council’s (BHCC) tender required a series of sessions covering the O365 Apps – including Teams, OneDrive and OneNote – for 40 key staff in supervisory and office based roles. These people were intensive users of the products and would be responsible for upskilling their teams.
BHCC had contracted CompNow for hardware procurement but never training. “CompNow went out of their way to come up and meet our people, to get a feel for us, in context. And they presented a very good business case for using them,” Gerald says.
CompNow’s proposal offered BHCC the choice of onsite or remote programs. Council elected to proceed with having CompNow’s trainer fly in and out for four weeks over a six week period. To cover the 40 people and the content, required a teaching timetable of 3-hour sessions twice a day.
As so many organisations experienced when Covid hit, Council staff were required to work from home. And CompNow’s trainer could not travel to run the courses. “Indefinitely postponing the training was not an option. We had to quickly get staff operating productively on O365. They had enough on their plates with Covid disruptions, we didn’t want new software and work practices adding to their problems,” Gerald says.