CompNow was originally commissioned seven years ago to install the hotel’s IPTV environment. Based on the enterprise Tripleplay content management platform, software driven upgrades ensure the investment continues to return value. In late 2021, the next upgrade was planned with CompNow to further extend the life of CPTP’s Tripleplay system.
Where once there was an information folder in each room, now, a digital compendium is accessible via the in-room TV screen. The IPTV content delivery is the responsibility of the Hotel’s sales team. They engage the platform to communicate a wide variety of guest information.
David Hayes, Chief Engineer at The Crowne Plaza Terrigal Pacific, heads a team of six which provide technical support 10 hours a day, seven days a week. He has experienced the sound business sense of the original IPTV installation over the five years of his role at CPTP: “In all that time we’ve only needed to make small adjustments. I’ve got a thousand moving parts here everyday. We don’t have the bandwidth to look after anything else. We use Tripleplay as it has to be set & forget.”