Despite trying to provide a premium IT service for the students, when the school introduced a 1:1 laptop program ten years ago, it didn’t take long for problems to arise with the original provider.
Under the program, the school supplies students and staff with a laptop that can be used in the classroom and from home.
Scots College began providing six varieties of Windows laptop across three manufacturers – Toshiba, Lenovo and Dell.
“The bottom line is that we had a previous service provider that we purchased the laptops through and they did not live up to expectations, ” Paul Lister says.
“The service turnaround wasn’t good. The capacity of that organisation to service the parts was not good, and they had a communication problem”
After giving them three chances to improve their services, the college and the provider parted ways.