To kick off the process Jodie contacted other universities in her network to understand how they were operating their Apple environments. She had worked with CompNow on other projects and so also sought advice there as to directions the University might take.
“Little did I know our CompNow contact would be able to put us straight onto their Apple experts and project management team,” Jodie says. The migration project put together by CompNow was to provide current management techniques and self-sufficiency.
“Our Director wanted CompNow to run it for us, to jump start our capabilities. They spent valuable time with us to truly understand our current and future needs – and to help us understand the available technologies so we could choose the one that best suited our fleet and our users’ needs,” she says.
CompNow also designed a training program for the IT team covering not just the Jamf toolset but all management areas through to customer servicing.
The Jamf comprehensive, enterprise level device management system for Mac environments was proposed. Its strengths being a cloud-based system with associated reliability and affordability.
“We felt comfortable with this as many of the other unis I’d spoken to were very happy with Jamf,” Jodie says.
To protect the University and its Apple users, significant background work had to be completed before any changes were made. This included a detailed technical discovery about the environment, the documentation of the existing systems, updating of networks & infrastructure, and adjustments to security and firewalls. The rollout was to be phased so the inevitable problems could be uncovered. To achieve the best from the modernised environment and build self-sustainability, CompNow devised a training program for Jodie and her team.
To build the skillsets and system knowledge of FedUni’s technicians, “CompNow guided us through the decision-making processes for purchases and configurations. And we were included in the rollout teams,” she says.
CompNow designed the base image for staff & student devices, including peripherals. Covid hit as the project was completing, so the image deployments had to be remotely tested and adjusted. Initially there was an issue with peripherals not working with Adobe, but that was quickly fixed.
Under the ongoing service agreement, CompNow completes the procurement and imaging of all staff and student Apple devices. Federation University’s IT team then use their new skillsets to manage the devices and control the environment.
“In transferring knowledge to our staff, CompNow got us to the point where we could confidently take over the running of our Apples. The move to Jamf was smooth. It’s intuitive to use – we haven’t had to ask for assistance,” she says.