G&G Mining’s focus is heavy welding and fabrication of customised products such as mining buckets, dump bodies and water tanks. The company’s Managing Director, Ian Cornfoot says: “Our expertise is in engineering solutions. We were largely paper based and not a tech savvy business. 75% of our workforce are never on a computer.”
But technology is becoming increasing critical to the business. To remain competitive, G&G has to be able to solve the engineering challenges of mobile equipment productivity – through increasing payloads and improving wear resistance.
G&G Mining also supplies product support as well as on- and off-site maintenance, repair and refurbishment services. “Our customers are multi-national enterprises and have expectations of our systems being able to integrate with theirs. To meet these demands, we needed to expand our access to advanced technologies, and the speed and efficiencies they bring,” he says.
IT responsibility largely fell to the HR team, “who were really the only ones on computers. But that wasn’t the best solution or the best use of time,” Ian says.
G&G had previously worked with an IT supplier, but dissatisfaction grew as service levels declined. Ian says: “They weren’t proactive. We had no scheduled visits or meetings. The only interaction we had was when we phoned them with a problem.”
The company set out to find a full-service provider that would assist its evolution from paper to digital. That supplier would approach an MSA relationship as a strategic, long term partner. “We needed them to work with us to improve us as a business. We wanted involvement, ideas,” he says.